Shipping Policy
Legal document
Shipping Policy
This Shipping Policy explains how SlabMaster Co. delivers digital products and clarifies that standard SlabMaster Co. products do not require physical shipping.
Delivery summary
- SlabMaster Co. products are digital unless a product page clearly states otherwise.
- There are no physical parcels, shipping carriers, tracking numbers, or shipping fees for standard digital products.
- Delivery and access issues should be sent to info@slabmasterco.shop.
This page is provided for clear customer information about SlabMaster Co. digital products. It is not legal advice. If you need a legal determination about your rights or obligations, consult a qualified professional in your jurisdiction.
Digital delivery only
Unless a product page clearly states otherwise, SlabMaster Co. products are digital resources delivered through checkout, email, download links, customer account access, or another digital delivery method. No printed templates, books, discs, parcels, or physical goods are shipped for standard digital products.
No physical shipment
Because products are delivered digitally, customers do not receive shipping carrier tracking numbers, postal updates, package delivery estimates, customs forms, or physical shipping notifications. Any checkout wording related to shipping should be understood in the context of digital delivery unless a physical product is explicitly offered.
Delivery timing
Digital access is normally provided after successful payment. In some cases, payment review, provider delays, fraud checks, email filtering, browser settings, or incorrect customer information may delay access. Customers should check spam, promotions, and junk folders if the order email does not appear.
Customer email accuracy
Customers are responsible for entering the correct email address at checkout. If an incorrect email was used, email info@slabmasterco.shop with proof of purchase, the correct email address, and any payment reference available so support can help locate the order.
Access and download problems
If a download link does not work, an email does not arrive, or files cannot be accessed, customers should contact support before submitting a dispute. Support may reissue access, confirm the order email, verify payment status, or provide reasonable troubleshooting steps.
International access
Customers may purchase from different countries where payment processing is available. Because products are digital, there are no physical import duties, shipping zones, courier restrictions, or carrier-based delivery timelines for standard digital products. Internet access, email filtering, payment availability, and local restrictions may vary by country.
Taxes and payment records
Digital purchases may be subject to taxes depending on customer location, checkout settings, payment provider rules, or applicable law. Taxes, payment receipts, invoices, and transaction records are handled through the checkout and payment systems used by the store.
Product updates
If a product includes future updates or lifetime updates, those updates are delivered digitally. Delivery method, timing, and format may vary depending on the product and update process. Customers should keep their purchase email available for support verification.
Contact
Questions about digital delivery, access, missing emails, or download problems should be sent to info@slabmasterco.shop with the order number or purchase email.